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Christmas posting dates
Posted on 28th Nov 2011 @ 8:13 AM
Christmas Posting dates information
LAST POSTING DATES FOR INTERNATIONAL DELIVERIES HAS NOW PASSED!
Please note at this time of year we are very busy and delivery times for customers orders may take a little longer than if purchased at quiter times of the year.
All our UK items are sent out free of charge using Royal Mail second class post
All of our overseas orders are sent out using Royal Mail Air Mail services at very competitive prices.
Please note none of these services offers tracking to enable us to keep your costs down!
For overseas orders we cannot guarantee pre-Christmas delivery if ordered after 2nd December!
For UK orders we cannot guarantee pre-Christmas delivert if ordered after 10th December!
All items purchased before this date will be processed to ensure we get them to you in a timely manner!
Any items bought after this date will be processed as usual but due to posting deadlines we cannot give assurances on timescales which are outside of our control.
PLEASE NOTE WE ARE TOTALLY RELIANT ON THE POSTAL SERVICE AND ONCE THE ITEM HAS BEEN POSTED THERE IS NOTHING WE CAN DO TO SPEED THINGS UP!
Lost parcels during Christmas Period
Posted on 30th Nov 2011 @ 8:09 AM
LOST / LATE PARCEL DELIVERIES
While the vast majority of orders arrive within the correct time period it's an unfortunate fact that occasionally parcels can be held up or lost in the post, which we have no control over. If your order has not yet arrived we ask that you please check the following before contacting us:
- Has the item definitely been dispatched? Please check the orders section of your HOODIE HEAVEN account. If the status is SHIPPED this means your package has been handed over to Royal Mail. If the item status is AWAITING FULFILMENT it means your items are due to be made prior to posting out.
- How long ago was the item sent? We are regulated by Royal Mail's terms & conditions and they require a waiting time from dispatch of 15 WORKING DAYS for the UK, 28 WORKING DAYS for the EU and 40 WORKING DAYS for the rest of the world before you can make a lost parcel claim. We understand the frustration that a delayed or lost item can cause but unfortunately we cannot take any action until this time has passed.
- Is the item at your local postal sorting office? It's possible the postal service may be holding your package, especially if dispatched via Recorded/Signed For Delivery and they've been unable to deliver. Please contact your local postal sorting office to see if they have your order. UK customers can find their local sorting office by calling Royal Mail's automated delivery office information line on 0845 6050767.
If your order has been sent, is past the lost parcel time frame for your region and you've contacted the postal service without success, please contact us to obtain a lost parcel form to enable us to process a replacement for you.
